AUSTRALIA WIDE POSTAGE

We offer two main shipping options at checkout – Standard or Express Shipping.

All packages are trackable so you will receive regular updates on the status of your delivery as it is being shipped to you once it has been dispatched.

Please note the maximum package length that can be sent through Australia Post is 105cm and the maximum weight is 22kg. Anything over these dimensions will be sent via courier. If the parcel is outside these dimensions the parcel cannot be delivered to PO Boxes or Parcel Lockers.

PICKUP IN STORE

Customers can place an order as a phone order or on the website via the Pickup In Store option at checkout. You will receive an order ready for pickup notification when your order is ready top be collected from our Henley Beach location.

DISPATCH TIMING

If you opted for delivery, you will receive an email when the goods have been dispatched. You will receive regular updates on the status of your delivery as it is being shipped to you.

You can generally expect a turnaround time of less than 24 hours (excluding weekends) for order dispatch. We aim to dispatch your order within 1-3 business days of receiving it or within 14 business days for special order items, however during certain times of the year such as Christmas, Easter, Black Friday and Public Holidays dispatch times may be slightly longer.

INSURANCE - COVERING LOSS/DAMAGE IN TRANSIT

All freight companies used by CnR are general carriers and therefore do not cover damage or loss of goods in transit.

CnR offers a simple insurance option, that is calculated at 2% of the value of goods (starting at $0.75), your order will be insured against damage and/or loss in transit.

We offer insurance on our website as an Opt-Out option for orders up to $5000 in value. In other words, it is automatically included. The only way it cannot be included is if you specifically untick the Insurance checkbox. This is your tacit agreement that you choose not to insure the goods and are taking risk with any issues that arise during the shipment of your order once it leaves CnR.

If you do not accept the insurance charge, you will do so at your own risk and any damage and/or loss is your responsibility. In all cases, we HIGHLY recommend the optional protection of insurance.

Optional Insurance Will Cover:
- Damage from point of dispatch to point of delivery
- Lost In Transit from point of dispatch to point of delivery

Optional Insurance Will Not Cover:
- Items stolen from delivery address after carrier has successfully delivered the package.
- Items labeled as Authority To Leave

AUTHORITY TO LEAVE

If you want to have your order left at your address even if you are not home you can request Authority To Leave in the order notes during check out. If you request this option;

You are accepting responsibility for delivery of the item once it leaves the warehouse.We assume a delivery has been made if the courier reports that the item has been delivered.Non-delivery/Theft claims by customers will not be accepted if the carrier confirms delivery has been made even if optional insurance is purchased.

FREIGHT & DELIVERY

All prices advertised exclude freight delivery costs. Delivery charges are calculated depending on the delivery postcode, the weight & physical dimensions of the products in your order. Before you commit to any order from CnR we will show the full price including freight (and optional insurance).